Contact us

TERMS & CONDITIONS

Last Updated: January 2024

1. ACCEPTANCE OF TERMS

By requesting or using our RO repair service, you agree to these Terms & Conditions. If you do not agree, please do not use our service.

2. SERVICE DESCRIPTION

2.1 What We Offer:
  • Professional on-site diagnosis of RO water purifier issues
  • Repair service (subject to customer approval)
  • Installation service
  • Maintenance service
2.2 Service Scope:
  • We service all major RO brands (Kent, Aquaguard, Livpure, Pureit, AO Smith, etc.)
  • We provide doorstep service within Lucknow
  • Service availability depends on technician schedules
2.3 What We Do NOT Offer:
  • We are NOT an authorized brand service center
  • We do NOT provide warranties on brand manufacturer defects (those are handled by authorized centers)
  • We do NOT service non-RO water systems (e.g., UV purifiers exclusively)

3. BOOKING & CANCELLATION

3.1 How to Book:
  • Call or WhatsApp the number provided
  • Describe your issue
  • Confirm service date and time
3.2 Confirmation:
  • We will contact you within 2 hours to confirm
  • Service will be scheduled at a mutually convenient time
3.3 Cancellation by Customer:
  • You can cancel anytime by calling/WhatsApp
  • If cancelled before technician dispatch: No charge
  • If cancelled after technician dispatch: ₹199 service charge applies
3.4 Cancellation by Us:
  • If we cannot resolve an issue, we will inform you
  • Only ₹199 diagnosis charge applies

4. PRICING & PAYMENT

4.1 Pricing Structure:
  • Service Charge (Diagnosis): ₹199 (Non-refundable for repair that proceeds)
  • Parts Cost: Varies based on RO model and damage
  • Additional labor: Quoted separately if needed
4.2 Quote Process:
  • Technician will diagnose your system
  • We will provide a written cost quote BEFORE starting repair
  • You must approve the quote before we proceed
  • No work = No charge beyond diagnosis fee
4.3 Payment Methods:
  • Cash on delivery (preferred)
  • Online payment (if customer prefers)
  • Post-dated cheques (by prior arrangement)
4.4 No Hidden Charges:
  • All costs will be clearly listed in the quote
  • No additional charges will be levied without your approval
  • If issue cannot be fixed, you pay only ₹199

5. SERVICE LIMITATIONS & LIABILITY

5.1 What We Cannot Do:
  • Replace a severely damaged RO system with repair alone
  • Guarantee recovery of a completely failed system
  • Provide warranty on manufacturer defects (contact authorized service centers)
5.2 Liability Limitations:
We are NOT liable for system damage caused by:
  • Improper previous maintenance by other technicians
  • Third-party interference
  • Use of non-recommended water sources
  • Electrical issues in your House/building
  • Natural disasters or external events
5.3 Professional Standards:
  • We provide professional diagnosis and repair to the best of our ability
  • We use quality parts and proper tools
  • We test systems after repair to ensure functionality
  • We cannot guarantee 100% problem resolution for all cases

6. WARRANTY & GUARANTEES

6.1 Our Commitment:
  • We provide professional workmanship
  • We use quality replacement parts
  • We test systems before handover
6.2 Part Warranty:
  • Replaced parts carry warranty as per manufacturer (usually 3–12 months)
  • Warranty claims must be filed with the parts manufacturer
  • We provide documentation for warranty claims
6.3 Service Warranty:
  • If a repair fails due to OUR error within 7 days, we will re-service at NO CHARGE
  • This does NOT cover customer misuse or system damage by other cause

7. CUSTOMER RESPONSIBILITIES

You agree to:
  • Provide accurate information about your RO system
  • Allow our technician safe access to your RO system
  • Not hold us liable for system damage caused by previous negligence
  • Pay the quoted amount upon service completion
  • Maintain the system properly after repair (as per RO manufacturer guidelines)

8. DISPUTE RESOLUTION

8.1 Complaint Process:
  • If unsatisfied, contact us immediately via phone/WhatsApp
  • Describe the issue
  • We will investigate and respond within 48 hours
8.2 Resolution:
  • We will attempt to resolve issues amicably
  • If no resolution, refund options will be discussed (refund only if service NOT completed)
8.3 Legal Action:
  • Disputes will be resolved under Indian law
  • Jurisdiction: Lucknow, Uttar Pradesh
  • Applicable law: Indian Contract Act, Consumer Protection Act

9. PROHIBITED CONDUCT

You agree NOT to:
  • Misrepresent your identity
  • Provide false information about your RO system
  • Refuse payment for completed work
  • Damage our tools or equipment intentionally
  • Harass or threaten our technicians
  • Use false reviews or complaints

10. SERVICE CHANGES & DISCONTINUATION

  • We reserve the right to modify services with notice
  • We reserve the right to refuse service to customers who violate these terms
  • We may discontinue service in specific areas if operationally unfeasible

11. GOVERNING LAW

These Terms & Conditions are governed by and construed in accordance with the laws of India, specifically the Indian Contract Act, 1872, Consumer Protection Act, 2019, and local laws of Lucknow, Uttar Pradesh.

12. CONTACT INFORMATION

For disputes, complaints, or clarifications:
Scroll to Top