Contact us

REFUND POLICY

1. WHEN REFUNDS APPLY

Refunds are issued ONLY in these cases:
Case 1: Service Not Completed
  • If technician visits but cannot complete the repair, and you decline the quote
  • Refund: ₹0 (You pay ₹199 diagnosis charge as per quote acceptance)
Case 2: Technician Cancels
  • If we cancel service due to scheduling or technician issues
  • Refund: 100% in case of any advance payment Done
Case 3: Service Completed But Faulty (Our Error)
  • If repair fails within 7 days due to our fault (not customer misuse)
  • Refund: Cost of repair labor (parts cost may be refunded based on case)
Case 4: Payment Error
  • If you were double-charged or over-charged
  • Refund: Full difference within 7 days

2. WHEN REFUNDS DO NOT APPLY

Refunds are NOT issued for:
  • Diagnosis/Inspection Charge (₹199): This charge is non-refundable once the technician has visited your premises and completed the inspection. This charge covers the technician's travel, time, and diagnostic effort regardless of whether you choose to proceed with the repair." "If you choose to proceed with repair: The ₹199 diagnosis charge is adjusted (deducted) from your final repair bill." "If you decline the repair: You pay only ₹199 — no additional charges.
  • Customer cancellation after technician dispatch
  • Repair that customer approved but results unsatisfactory due to system damage severity
  • Parts that customer requested and were installed
  • Services completed as quoted

3. REFUND PROCESS

  • Submit refund request within 7 days of service
  • Contact: Phone/WhatsApp
  • Refund will be processed within 7–10 business days
  • Original payment method will be used for refund

4. PARTIAL REFUNDS

If dispute exists about service quality:
  • We will discuss the issue with you
  • Partial refund may be offered if both parties agree
  • No automatic refunds; resolution through discussion first

5. NO REFUND FOR DISSATISFACTION

Dissatisfaction with repair results ALONE does not qualify for refund IF:
  • Diagnosis was accurate
  • Cost was approved before repair
  • Repair was completed professionally
  • Issue was beyond repair capacity
Note: These are boundary cases. We will always try to resolve your concern.
Scroll to Top