REFUND POLICY
1. WHEN REFUNDS APPLY
Refunds are issued ONLY in these cases:
Case 1: Service Not Completed
- If technician visits but cannot complete the repair, and you decline the quote
- Refund: ₹0 (You pay ₹199 diagnosis charge as per quote acceptance)
Case 2: Technician Cancels
- If we cancel service due to scheduling or technician issues
- Refund: 100% in case of any advance payment Done
Case 3: Service Completed But Faulty (Our Error)
- If repair fails within 7 days due to our fault (not customer misuse)
- Refund: Cost of repair labor (parts cost may be refunded based on case)
Case 4: Payment Error
- If you were double-charged or over-charged
- Refund: Full difference within 7 days
2. WHEN REFUNDS DO NOT APPLY
Refunds are NOT issued for:
- Diagnosis charge (₹199) after service completion
- Customer cancellation after technician dispatch
- Repair that customer approved but results unsatisfactory due to system damage severity
- Parts that customer requested and were installed
- Services completed as quoted
3. REFUND PROCESS
- Submit refund request within 7 days of service
- Contact: Phone/WhatsApp
- Refund will be processed within 7–10 business days
- Original payment method will be used for refund
4. PARTIAL REFUNDS
If dispute exists about service quality:
- We will discuss the issue with you
- Partial refund may be offered if both parties agree
- No automatic refunds; resolution through discussion first
5. NO REFUND FOR DISSATISFACTION
Dissatisfaction with repair results ALONE does not qualify for refund IF:
- Diagnosis was accurate
- Cost was approved before repair
- Repair was completed professionally
- Issue was beyond repair capacity
Note: These are boundary cases. We will always try to resolve your concern.