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PRIVACY POLICY

Last Updated: January 2024

1. INTRODUCTION

This privacy policy (“Policy”) explains how RO Repair Service (hereinafter “we”, “us”, “our”, or “Service”) collects, uses, protects, and shares your personal information when you use our website and request our repair services. We are committed to protecting your privacy and ensuring transparent data practices in compliance with Indian law and international standards.

2. WHO WE ARE

Name: RO Repair Service (Independent Service Provider)
Registration: MSME Registered
Location: Lucknow, Uttar Pradesh, India
Contact: [Phone and WhatsApp number]

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly:
  • Name
  • Phone number
  • Address / Location
  • RO brand and model
  • Description of issues or service requests
  • Any other information you voluntarily share
3.2 Information Collected Automatically:
  • Device type and browser used
  • IP address (not stored long-term)
  • Website usage patterns
  • Service request timestamp
3.3 How We Collect Information:
  • Service request form on our website
  • Phone calls and WhatsApp conversations
  • In-person visits for service
  • Email communications

4. HOW WE USE YOUR INFORMATION

We use your personal information ONLY for the following purposes:
4.1 Service Delivery:
  • Scheduling and confirming RO repair appointments
  • Contacting you about service status
  • Providing technical advice and troubleshooting
  • Sending service invoices and bills
  • Following up after service completion
4.2 Business Operations:
  • Maintaining service records
  • Improving our service quality
  • Resolving disputes or complaints
  • Complying with legal obligations
4.3 What We Do NOT Do:
  • We do NOT sell or rent your personal data to third parties
  • We do NOT share your data for marketing purposes (without explicit consent)
  • We do NOT use your data for profiling or tracking beyond service purposes
  • We do NOT share data internationally without consent

5. DATA RETENTION

We retain your personal information for as long as needed to:
  • Provide you service
  • Maintain service records (generally 3 years per Indian business practices)
  • Resolve disputes
  • Comply with legal requirements
After the service relationship ends, we retain your data for complaint resolution and record-keeping. You can request deletion anytime.

6. DATA SECURITY

We protect your information through:
  • Secure storage (physical and digital)
  • Limited access (only service staff need-to-know)
  • Basic encryption for digital records
  • Confidential handling of contact information

Note: While we take reasonable precautions, no system is 100% secure. We cannot guarantee absolute security but commit to industry-standard practices.

7. YOUR RIGHTS

Under Indian law, you have the right to:
  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data (with exceptions for legal obligations)
  • Withdraw consent for data use
  • Lodge a complaint with authorities if violated
To exercise these rights, contact us at: [Phone/WhatsApp/Email]

8. THIRD-PARTY SHARING

We may share your information with:
  • Payment processors (if using online payment)
  • Payment processors (if using online payment)
  • Law enforcement (if required by law)
We do NOT share with:
  • Marketing agencies
  • Data brokers
  • Social media platforms
  • Competitors

9. COOKIES AND WEBSITE TRACKING

Our website uses basic cookies for:
  • Session management (knowing you visited)
  • Preference storage (if applicable)
We do NOT use:
  • Tracking cookies beyond basic analytics
  • Behavioral retargeting
  • Third-party advertising cookies

10. CHANGES TO THIS POLICY

We may update this policy. Significant changes will be notified via:
  • Website announcement
  • Email (if we have your consent)

11. CONTACT & GRIEVANCE

For privacy concerns, contact:
For unresolved grievances, you may contact:
Data Protection Authority / Consumer Protection Authority
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